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SHIPPING INFORMATION

Processing Time - We usually ship your order within 1-2 weeks after receiving your payment. We'll let you know if there's a delay.

Each piece is handmade, so it takes extra care and time. You're getting unique jewelry, not something mass-produced!

 

Packaging - Your order will be shipped in a bubble mailer envelope for safekeeping.
Each item will be placed on a card and gift-wrapped - perfect for presenting!
This method helps us keep shipping costs lower.

 

International Shipping - We ship from Australia, so international delivery can take 2-4 weeks. If your package is late, please contact us. We'll try our best to help!
Important: We can't consider a package lost until 30 days (domestic) or 60 days (international) have passed since it was shipped. We can't replace items before then.

 

Customs - You are responsible for any customs fees or issues in your country. Please check your country's customs regulations before buying.

If customs return an unopened package to us, we'll refund the item cost, but not the shipping cost.

DELIVERY & DELIVERY FEES

  • We can deliver your order to addresses in Australia and overseas. Delivery fees will be shown in your local currency when you buy something.

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  • We try to ship your order within five business days of accepting it, but it might take longer. We'll let you know if there's a delay.
     

  • You can give us instructions for delivery, like where to leave the package if you're not home. But we're not responsible for anything that happens to the order once it's delivered according to your instructions.
     

  • We try to deliver on time, but delivery times are estimates only. We're not responsible for any problems caused by a delay.
     

  • We own the items you order until you pay for them completely, including delivery fees. Once you receive the order (or it's delivered according to your instructions), you are responsible for it.

REFUND POLICY

Thank you for shopping at Shannon Cornish - Artisan Jewellers!
 

We understand that sometimes you may need to return an item. This policy outlines the conditions under which you can return your purchase for a refund.

REFUND POLICY

Thank you for shopping at Shannon Cornish - Artisan Jewellers!
 

We understand that sometimes you may need to return an item. This policy outlines the conditions under which you can return your purchase for a refund.

WHAT CAN BE RETURNED

  • You can return any unworn, undamaged, and unaltered item within 48 hours of signed delivery.
     

  • Sale items can also be returned, following the same conditions as above.

WHAT CAN'T BE RETURNED

  • We cannot accept returns for items that have been worn, damaged, or altered.
     

  • Special orders or custom-made pieces cannot be returned.

HOW TO RETURN AN ITEM

  • Contact us within 48 hours of signed delivery to initiate the return process. You can reach us by phone at 08 8389 7372 or by email at sc@shannoncornish.com.au.
     

  • We will work with you to arrange a secure return shipment.
     

  • Once we receive the returned item and confirm it meets the return criteria, we will issue a full refund for the purchase price (including GST) and the original shipping cost.

PLEASE NOTE

You are responsible for the cost of returning the item to us. We recommend using a tracked and insured shipping service for your return.
 

We are not responsible for lost or damaged items during return shipment.

ORDER CANCELATION

You can cancel your order any time before we confirm acceptance via email. Once your order is confirmed, cancellation is not possible.

ORDER REJECTION

We reserve the right to reject your order for any reason, including:

  • Item unavailability

  • Pricing or information errors on the website

  • Payment issues

 

If we reject your order, we will provide you with a full refund for any payment made.

ORDER CANCELATION

Here's how ordering works on our website:

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  • Looking but not buying yet -  The information on our website is just to show you what we have. It's not a guarantee that we can sell you something. When you place an order, it's like you're making an offer to buy something from us based on our terms and conditions. We don't have a contract with you until we accept your order by sending you a confirmation email.

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  • Placing your order -  To order something, fill out the order form on our website and hit "confirm order." Be sure to fill out everything correctly, especially your address. Otherwise, we might not be able to send you your order.

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  • Getting confirmation - We won't consider your order accepted until we send you a confirmation email saying "confirmation of acceptance." Just an order confirmation doesn't mean we accept your order yet.  In some cases, a shipping confirmation email might actually be the "confirmation of acceptance." We'll try to let you know within 5 business days of receiving your order if we accept or reject it, and if we accept it, we'll send the confirmation details.

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  • Returns - By placing an order, you agree to follow our return and refund policy (link here, probably).

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  • Sale items - Sale items are on sale until advertised on our website, unless they sell out before then.

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  • Returning something: If you want to return something, you need to tell us within 48 hours from the day of signed delivery and work with us to arrange the return securely.  We'll cover the cost of return shipping.

PRICE CHANGES

Prices on our website are subject to change at any time without notice. You will be charged the price displayed at the time you place your order.

ORDERING ON OUR WEBSITE

Here's how ordering works on our website:

​

  • Looking but not buying yet -  The information on our website is just to show you what we have. It's not a guarantee that we can sell you something. When you place an order, it's like you're making an offer to buy something from us based on our terms and conditions. We don't have a contract with you until we accept your order by sending you a confirmation email.

​​

  • Placing your order -  To order something, fill out the order form on our website and hit "confirm order." Be sure to fill out everything correctly, especially your address. Otherwise, we might not be able to send you your order.

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  • Getting confirmation - We won't consider your order accepted until we send you a confirmation email saying "confirmation of acceptance." Just an order confirmation doesn't mean we accept your order yet.  In some cases, a shipping confirmation email might actually be the "confirmation of acceptance." We'll try to let you know within 5 business days of receiving your order if we accept or reject it, and if we accept it, we'll send the confirmation details.

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  • Returns - By placing an order, you agree to follow our return and refund policy (link here, probably).

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  • Sale items - Sale items are on sale until advertised on our website, unless they sell out before then.

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  • Returning something - If you want to return something, you need to tell us within 48 hours from the day of signed delivery and work with us to arrange the return securely.  We'll cover the cost of return shipping.

PAYING FOR YOUR ORDER

  • You'll pay the price shown on the website at the time you order, plus delivery fees and taxes. Prices are in Australian dollars (AUD) unless otherwise stated.

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  • You can pay by credit card or Paypal™ on our website.

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  • If your payment doesn't go through for some reason, we might contact you to try a different payment method. You're responsible for any fees if your payment fails.

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ORDER AVAILABILITY, CANCELATION & REJECTION

  • We might not always have everything in stock. If something you order is unavailable, we'll try to let you know on the website. We can also change what items we sell or how they're described at any time, even after you place an order.

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  • If the price or information about an item is wrong on our website, we can reject or cancel your order, even if you already paid. We don't have to sell you something if the price or information is wrong. But if we cancel your order, we'll give you a full refund.
     

  • We can change prices on our website anytime without notice.

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  • You can cancel your order any time before we confirm we accept it. After that, you can't cancel.

ORDERING RINGS

Sizing is Important!
 

  • Rings are custom made to your size and cannot be refunded for wrong size or change of mind.
     

  • Double-check your size before ordering. Most jewelers offer free finger sizing.
     

  • We can resize down as much as needed, but only up by one size.
     

  • Tip: If unsure, order a slightly bigger size.
     

  • Resizing costs $40 AUD (plus postage) for wedding bands and simple sterling silver bands (not stacking sets).
     

  • Exchanging Rings:
     

  • If you want a different style or width after receiving your wedding band, we offer a 25% discount on a new ring when you return the old one.

CONTACT US

If you have any questions about our return and refund policy, please contact us:

 

We appreciate your understanding!

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OUR STORE

53 Onkaparinga Valley Rd
Woodside SA 5244

08 8389 7372

0418 895 513

sc@shannoncornish.com.au

OPENING HOURS

Mon & Tue: Appointment Only
​​Wed, Thu & Fri: 10am - 5pm

Saturday: 10am - 2pm
​Sunday: Closed

After hours by appointment 

MORE INFO

Shipping & Returns

Terms & Conditions

Copy Right & Privacy

We acknowledge the Peramangk people as the traditional owners of the land upon which we live and work. We recognise that sovereignty was never ceded, and pay our respects to Elders past, present and emerging.

© 2024 by Shannon Cornish 

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